Privacy Policy

We collect information you provide directly to us, including: • **Personal Information:** Name, email address, phone number, company name, and job title when you create an account, fill out a form, or contact us. • **Account Data:** Login credentials, account preferences, and settings. • **Usage Data:** Information about how you interact with our platform, including features used, searches performed, and messages sent through the platform. • **Device & Technical Data:** IP address, browser type, operating system, device identifiers, and general location data derived from your IP address. • **Communication Data:** Records of communications sent through the platform, including SMS, email, and voice call metadata (not the content of voice calls unless you opt in to recording).

We use the information we collect to: • Provide, maintain, and improve our services and platform. • Process transactions and send related information. • Send you technical notices, updates, security alerts, and support messages. • Respond to your comments, questions, and customer service requests. • Send marketing communications by email (with your consent), such as information about products, services, and events; you can opt out at any time. Our SMS/text messaging program is transactional and customer-care only and is never used for marketing or promotional messages (see Section 3). • Monitor and analyze trends, usage, and activities in connection with our services. • Detect, investigate, and prevent fraudulent transactions, abuse, and other illegal activities. • Comply with legal obligations and enforce our terms and policies.

Diamond Tier Agency (doing business as CedarAI) operates a text messaging program. When you provide your phone number and consent to receive text messages: • **Message Types:** This is a customer-care and transactional messaging program. You may receive replies and follow-ups to inquiries you submit, demo scheduling confirmations, appointment reminders, and account or service updates via SMS/MMS. We do not send marketing or promotional text messages through this program. • **Message Frequency:** Message frequency varies based on your account activity and communication preferences, and will not exceed 10 messages per month. • **Opt-Out:** You can opt out of text messages at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation message. You may also opt out by contacting us at hello@cedarhomeagent.com. • **Help:** Reply HELP to any message for assistance, or contact us at hello@cedarhomeagent.com. • **Costs:** Message and data rates may apply. Check with your mobile carrier for details. • **Carriers:** Major carriers are supported. Carriers are not liable for delayed or undelivered messages. • **No Third-Party Sharing of Opt-In Data:** Text messaging originator opt-in data and consent will not be shared with or sold to any third parties or affiliates for any purpose. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. • **No Sharing for Marketing:** We do not sell, rent, or share your phone number with third parties for their marketing purposes. • **Consent:** Consent to receive text messages is not a condition of purchasing any goods or services.

We do not sell your personal information. We may share information in the following circumstances: • **Service Providers:** With third-party vendors who perform services on our behalf (e.g., hosting, analytics, payment processing, communication delivery). • **Legal Requirements:** When required by law, regulation, legal process, or governmental request. • **Business Transfers:** In connection with a merger, acquisition, or sale of all or a portion of our assets. • **With Your Consent:** When you have given us explicit permission to share your information. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with, or sold to, any third parties for any purpose. All service providers are contractually obligated to protect your information and use it only for the purposes we specify.

We implement appropriate technical and organizational measures to protect your personal information, including: • Encryption of data in transit (TLS/SSL) and at rest (AES-256). • Regular security assessments and penetration testing. • Access controls limiting employee access to personal data on a need-to-know basis. • Monitoring systems to detect and respond to security incidents. No method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your personal information for as long as your account is active or as needed to provide you services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time by contacting us.

Depending on your location, you may have the following rights: • **Access:** Request a copy of the personal information we hold about you. • **Correction:** Request correction of inaccurate or incomplete information. • **Deletion:** Request deletion of your personal information. • **Opt-Out:** Opt out of marketing communications and text messages at any time. • **Data Portability:** Request a machine-readable copy of your data. To exercise any of these rights, contact us at hello@cedarhomeagent.com.

We use cookies and similar tracking technologies to collect information about your browsing activity. You can control cookie preferences through your browser settings. We use: • **Essential Cookies:** Required for the platform to function. • **Analytics Cookies:** Help us understand how you use our services. • **Marketing Cookies:** Used to deliver relevant advertisements (only with your consent).

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the service after changes are posted constitutes acceptance of the updated policy.

If you have questions about this privacy policy or our data practices, contact us at: • **Company:** Diamond Tier Agency (doing business as CedarAI) • **Email:** hello@cedarhomeagent.com • **Website:** cedarhomeagent.com